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EleXtroByte
Computers 604-637-7187
632 Shuswap Ave. Chase BC V0E 1M0 250-679-3300
Standard Rates:
$65 per hour for shop time.
$65 per hour + $25 fee for outcall.
Min $50 for incall or $75 for outcall.
Rates for services: (incall only
unless noted)
$25 Hard Drive Install
$35 Video Card /
Sound Card Install + drivers
$25 Ram Install + test
$35 DVD/RW
CDRW Install + software
$25 Driver Install
$25 Software Install
$35 AntiVirus/spyware remover install + update
$15 Antivirus/Spyware
remover definitions update
$35 Windows Update (+$20 for service pack)
$85 Install windows (first 1 1/2 hours)
$55 virus removal (first 1
1/2 hours)
$55 Data Backup (first 1 1/2 hours, $10 per cd/$15 per
dvd)
$45 Data Backup (for files < 2GB, $10 per cd/$15 per dvd)
$55
Data Recovery (for first 1 1/2 hours, $10 per cd/$15 per dvd)
$85
Computer case change
Discounted rates / Project Rates:
$55 per hour + $25 for pre-arranged outcall projects or projects that
exceed 16 hours and are under 40 hours in a given week.
$45-$55 per hour for pre-arranged projects (not outcall). Ideally over 16hour.
Lesser rate for projects exceeding 40 hours.
Phone support options (out of the blue)
$50 for up to 15mins, then + $1.10 per min. (recommended for short calls)
When support call is over 4 hours and have a lot of breaks inbetween:
$50 for the first 15mins, then $65 per hour when on the phone and/or when doing
work. $35 per hour standby time (when not on phone/doing work).
Pre-arranged phone support options per month.
(excess hours billed out at $55 per hour in 15min intervals)
 $275 for 5.5 hours monthly (billed quarterly)
$185 for 3.5 hours monthly (billed quarterly)
$135 for 2.5 hours monthly (billed quarterly)
$85 for 1.5 hours monthly (billed quarterly)
Pre-arranged tech support options per month
(phone+outcall)
(only recommend package that best suits time usage, plan can be changed in next
quarter)
$320 for 5.5 hours monthly (billed quarterly)
$215 for 3.5 hours monthly (billed quarterly)
$160 for 2.5 hours monthly (billed quarterly)
$100 for
1.5 hours monthly (billed quarterly)
Excess hours billed out at $60 per hour or $55 per hour if exceeding 8 hours in
a given month in 15mins intervals, price above is based on multiple support
calls.
To add 45mins phone support extra: add $40 or add $75 for 1 ½ hours. This time
is discounted time devoted to phone support or store communication and cannot be
used toward outcall service. It is required where a lot of phone communication
is needed.
Note:
Price for
unlimited time per month is needed is based on amount of computers that need
support + printers, how old the equipment is, and how complicated the network
is. Such package can fluctuate in price every quarter to guarantee enough
resources are coming in to properly match what is required of the support
package.
Blocks of
time or ‘guaranteed’ work are charged at discounted rates or else work is
charged at normal rate. Blocks of time start at 4 hours or more. On some
occasions ‘guarantied’ work is needed due to an extremely busy schedule. For all
work; a work order needs to be filled out and signed. 30% upfront for quoted
projects. 50% deposit for parts.
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